Question 1

How do I download Guard Live App?

Accepted Answer

Guard Live App is available for free on both iOS App Store and Google Play Store. Simply search for 'Guard Live' and download it. The app requires iOS 12.0+ or Android 7.0+.

Question 2

I forgot my device password. What should I do?

Accepted Answer

You can reset your device password through the app's device management section. Go to Device Settings > Security > Reset Password. If you still have issues, contact our support team.

Question 3

How do I add a new device to Guard Live?

Accepted Answer

Open the app and tap the '+' button. You can add devices by scanning the QR code on your NVR/camera, or by manually entering the device's registration code. No cloud account required for local access.

Question 4

Why are my push notifications not working?

Accepted Answer

Make sure notifications are enabled in both the app settings and your phone's system settings. Check that your device is online and alert rules are properly configured under Device > Alert Settings.

Question 5

What is the maximum number of devices I can add?

Accepted Answer

Guard Live App supports up to 6 NVRs with 16 channels each, allowing you to manage up to 96 camera feeds. For larger deployments, consider Guard Live Pro.

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