التطبيقات

Applications are displayed on the Home screen in the standard version only. In the simple version, they're hidden.

To switch to the standard version, tap > Standard Version on the Home screen.

View App Info

Displays the applications supported by the current team.

• Applications are categorized into modules such as Pinned, Attendance, and Solar Energy. Tap to view all supported applications in full screen.
• Tap on a module title to display the applications under it. Tap on an application name or icon to enter the corresponding configuration screen.

Pin App

You can pin up to 8 applications.

1. Tap Add or tap > Edit.
2. Tap to pin the application. Tap to unpin the application.
3. Tap to save. You can check the pinned applications.
4. Tap to return to the Home screen.

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General

Favorites

This feature allows users to group frequently used devices (such as living room surveillance) into favorites for quick access, batch device status check, and centralized management across scenarios.

Tap Favorites above the device list on the home screen.

Create a Favorites Folder

1. Tap +.
2. Configure favorites information.

3. Tap Save.

Use Favorites

• One-tap play: Tap next to the favorites folder name to play the live video of all devices in the folder simultaneously.
• Edit favorites folder: Tap any live view window in the favorites folder or choose > Edit to make modifications.
• Delete favorites folder: choose > Delete and then confirm.

Recently Played

Tap to open the most recently played live view.

Abnormal Device

The page displays all abnormal devices in offline status in the team, and supports one-click handover to the O&M service provider to help users quickly locate and manage offline devices, reducing operational costs.

The abnormal device information includes the device name and the reason for the abnormality. If the device is shared from others or does not support O&M due to device type, it will only be displayed in the list.

1. If there are devices awaiting O&M, tap O&M Service at the bottom.

2. Choose the service provider. You can set this in Me > Services > Service Provider, and only one service provider can be set.
   • If the service provider has been added, it will be displayed and cannot be modified.
   • If the service provider is not added, you can add it directly, and it will be synced to Service Provider.
3. By default, all devices that support O&M are selected. If you need to reduce the devices, tap Device to reselect.
4. Set the O&M validity period and permissions.
5. Read the O&M service user notice at the bottom. After you agree and accept the terms, select the checkbox.
6. Tap O&M Service. The O&M request is directly sent to the service provider, no service provider approval is required.

Smart Scenes

Set up automation rules for the team, including scheduled trigger and manual trigger, to control multiple security devices (such as IPCs, NVRs) to perform specific actions (such as arming/disarming, enabling/disabling sleep mode) with a single tap. This eliminates the hassle of manual operations one by one, enables automated security management, and enhances management efficiency.

Add Scenes

Each team has three scenes by default (one triggered by schedule, two triggered manually).

You can add up to 13 additional scenes.

1. Tap +.
2. Tap +. Choose the trigger type and configure the corresponding parameters, then tap OK.
   • Scheduled Trigger: Tasks set to trigger at specified times on a weekly basis.
   • Manual Trigger: Tasks will be performed only when manually triggered in the smart scene list; otherwise, they will not take effect.

Task List parameters:

• Trigger Effect: The intended outcome. Currently supports arming, disarming, enabling sleep mode, disabling sleep mode.
• Trigger Device: The selected device will simultaneously execute the set trigger effect at the specified time. Devices added without signup and devices shared from others are not supported. At least 1 device must be bound.

Enable/Disable Scheduled Trigger

Scheduled trigger scenes are automatically activated upon creation and shows the enabled status in the smart scene list.

Tap to disable; tap again to enable.

Perform Manual Trigger

To manually trigger a scene, tap the corresponding trigger icon to execute the set tasks.

Edit/Delete Smart Scene

The default three scenes can only be modified and cannot be deleted.

To edit a scene, tap the scene name and then edit on the details page. To delete a scene, tap the delete icon and then confirm to delete the scene.

Smart Scene Trigger Records

Tap the records icon to view smart scene trigger records.

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Vehicle Passing Record

Vehicle Passing Record

Search vehicle passing records based on criteria such as capture device and time.

1. Select capture device(s) and specify the time range.
2. (Optional) Tap More to set additional search criteria, and then tap OK to save.
3. Tap Search. Vehicle passing records that match the criteria are displayed in the list.

• Filter search results: Enter the license plate number in the top search bar or tap the filter icon in the upper-right corner to filter the results.
• View vehicle passing details: Tap on a record to view the detailed information. See View Alarm Details for instructions.

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Attendance

Attendance Statistics

Admins can view the attendance statistics for the team and for their own, while common users can only view their own attendance records.

Search

Tap on a date to view the corresponding attendance details.

Tap the expand/collapse icon to expand or collapse the calendar of the selected month. Tap the arrow icons to switch between months. Tap on month/year to quickly select a month.

Export

Team attendance statistics can be exported on a monthly basis.

Tap Export Monthly Report to automatically copy the download link to the clipboard. You can paste the link into a web browser to download the report.

Attendance Configuration

Configuration steps: Shift Configuration → Attendance Group Configuration.

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Others

Solar Energy

All solar device information under the team is displayed.

You can filter devices by online status and name. You can also tap a device to rename or delete it from the current account.

For details, see Device Configuration > Related Settings > Solar Configuration.

Network Management

View the port and network topology information of switches. You can also perform operations such as device setup and upgrade.

Device List

View all/online/offline switches. Tap on a device to view device details.

• For switches bound to the current account, you can tap View Setup to view the switch's detailed information.
• For online cloud devices bound to the current account, you can also view its live video.
• The device information includes the version information, device name, device model, etc. You can tap the copy icon to copy the device information to the clipboard.

Physical Topology

Tap on a device icon to display the device information.

• For switches bound to the current account, you can tap View Setup to view the switch's detailed information.
• For online cloud devices bound to the current account, you can also view its live video.

Switch Details & Port Info

View the switch's basic information (device model, serial number, IP address, etc.).

Port Status

Tap the help icon to view the port icon descriptions.

• Port Type (distinguished by shape): electrical port; optical port; uplink port; aggregated port.
• Port Status (distinguished by color and corner label): up; disconnect; error; PoE; closed; looped.
• Device Connection Type: AC; AP; bridge; router; IPC; NVR; other; PC; printer; server; switch.

Restart

• Restart Switch: Tap Restart at the top to restart the switch.
• Restart Port: In the port list, tap Restart for a port to restart the port; or go to the port details to restart the PoE power supply for the downlink port.

Delete

Tap Delete at the top and confirm the deletion to delete the switch.

Port Details

To view port details, tap on a port icon in Port Status or tap on a port in the port list.

Edit Port Remarks

Default port name format: Port + No. You can add a remark to distinguish the port.

The remarks will be displayed next to the port name. Click the edit icon to edit the remarks.

Tag Device Type

Tag the device type connected to the port. Once tagged, the device type will be displayed on the right side.

Some device types (IPC, NVR, switch, etc.) are displayed automatically as they can be recognized automatically. For batch configuration, please go to Setup > Tag Terminal Device.

• Add Tag: Tap on the icon on the right side. Select a device type (e.g., AC), and then tap OK. The icon on the right side changes.
• Edit/Cancel Tag: Tap on the icon on the right side.
  • Edit: Select a new device type, and then tap OK.
  • Cancel: Tap Deselect and confirm the operation.

Real-time Flow Statistics

Displays the real-time data receiving and sending speed. You can tap the refresh icon to refresh the statistics.

Tap View Trend to view data trends for real-time, 24 hours, and 7 days.

By default, both sending and receiving trends are displayed. To hide a trend type, tap on the legend, and the legend will be grayed out.

Enable Port

Tap the toggle to enable the port; otherwise, the port will be unusable.

Enable PoE

Tap the toggle to enable PoE power supply for the connected device.

Port Speed

The maximum data transmission speed that the port can handle. Higher port speeds can support more concurrent user and device connections without causing network congestion.

Duplex Mode

The working mode of the port for sending and receiving data, which determines the direction and mode of data flow.

• Full-Duplex: Data can be sent and received simultaneously. Suitable for high-bandwidth, high-traffic environments.
• Half-Duplex: Data cannot be sent and received simultaneously. Suitable for low-bandwidth, low-traffic environments.
• Auto-Negotiation: The port and the connected device automatically negotiate the duplex mode and speed. This mode is the most common method and ensures the optimal communication.

Port VLAN Configuration

Configure the VLAN type and parameters for the port. For batch configuration, please go to Setup > VLAN Advanced Settings.

• Access: Connects to a terminal device such as IPC and NVR. Additionally, a unique VLAN ID (default: 1; range: 1-4094) must be assigned to identify and distinguish VLANs in the switch and network devices.
• Trunk: Connects to other switches or routers. Additionally, the following two types of VLAN IDs (default: 1; range: 1-4094) must be assigned.
  • Native VLAN: Only one Native VLAN is allowed, used to specify the untagged VLAN transmits over the Trunk port. By default, VLAN1 is typically the Native VLAN. Data frames from a Trunk port to a non-Trunk port (e.g., Access port) belonging to the Native VLAN will not be tagged. This simplifies the configuration and management of non-Trunk ports.
  • Permit VLAN: Select VLAN(s) to specify which VLAN's data can be transmitted over the Trunk port.

Connected Device

Once the port is connected to a device, the device's model and IP address will be displayed here.

Setup

Device Name

1. Tap the device name field.
2. Set a custom device name. The name cannot exceed 64 characters and must not include < or >.
3. Tap OK.

Firmware Upgrade

For online devices, the system automatically detects the latest version of the device.

• If it is the latest version, you can tap Latest Version to view the current version information.
• If a new version is available, you can tap Upgrade to view the current version and the latest version, and follow the on-screen instructions to upgrade.

VLAN Advanced Settings

Configure VLAN parameters for ports.

Configure VLAN Parameters

1. Select port(s) for configuration. The parameters of the latest selected port will be displayed below.

2. Set the parameters. See Port VLAN Configuration above.
3. Tap OK. Please wait for a while, refresh the page, and then re-select the port to check if the configuration is effective.

Manage VLAN Parameters

Tap Manage VLAN to view the Access ports and Trunk ports associated with each VLAN ID.

The default VLAN cannot be deleted. Native VLAN and Permit VLAN cannot be deleted when in use.

Port Aggregation

Combine multiple physical ports into a single logical link to provide higher bandwidth and more reliable data transmission.

Port Type

• 100M model, 1000M PoE model: Both support one aggregation group of two uplink ports. The aggregation group number is fixed to 1.
• 1000M non-PoE model: Supports aggregation of either two uplink ports or two downlink ports. Up to 8 aggregation groups are allowed. The aggregation group number can be customized and must be unique.

Add Aggregation Group

Each aggregation group can include only two unaggregated electrical ports.

1. Select 2 ports, and the configuration information will be displayed below.
2. For 1000M non-PoE models, please set an aggregation group number (range: 1-8, must be unique).
3. Tap OK.

Management Aggregation Group

Tap Manage Aggregation Group to view existing aggregation group(s).

Tap the delete icon and confirm the operation to unbind the aggregation group.

Speed Limit

Controls the transmission speed of specific ports (excluding member ports) to ensure network stability and performance, and guarantees sufficient bandwidth for critical applications and services.

Different device models may have varying effective ranges among ports. For batch configuration, please select ports with the same effective range; otherwise, the configuration may fail.

• 100Mbps Port Speed Limit: 1-100Mbps
• 1Gbps Port Speed Limit: 1-1000Mbps

1. Select port(s) for configuration. The parameters of the latest selected port will be displayed below.
2. Set the ingress and egress speed limits. Leaving blank means no speed limit.
3. Tap OK to enable speed limit automatically.

Storm Control

A broadcast/multicast/unicast storm occurs when broadcast/multicast/unicast frames (sent to all devices/specific group/specific device) are repeatedly sent, consuming bandwidth and potentially causing network paralysis.

Storm control is designed to prevent such occurrences.

Enable Storm Control

1. Select port(s) for configuration. The parameters of the latest selected port will be displayed below.

2. Configure control parameters. All ports configured with storm control share the same parameters, with the latest updates taking precedence.

   The steps may vary with device models. Please refer to the actual screen.

   • Model 1: The broadcast, multicast, and unicast can only be configured with the same value, but each can be individually enabled or disabled.
     • (1) Select port(s) for configuration.
     • (2) Set the control rate. The parameter applies to broadcast, multicast, and unicast simultaneously. Range: 0-100 (empty by default, indicating no rate limit).
     • (3) Enable or disable broadcast, multicast, and unicast as needed.

• Model 2: The values for broadcast, multicast, and unicast can be configured independently.
  • (1) Select port(s) for configuration.
  • (2) Set the transmission rate for broadcast, multicast, and unicast. Range: 0-100 (empty by default, indicating no rate limit).

3. Tap OK to enable storm control automatically.

Manage Storm Control

Tap Configured Port(s) to view all ports with storm control enabled and the corresponding parameters.

Select port(s), tap Disable Storm Control, and confirm the operation to disable storm control.

Tag Terminal Device

Tag the device type connected to each port. Once tagged, the device type will be displayed in port details.

1. Select port(s) for configuration. The parameters of the latest selected port will be displayed below.

2. Select a device type.
3. Tap OK to tag the device type, and the port icon will be updated accordingly; tap Deselect to cancel the tag.

Loop Prevention

A loop occurs when data packets continuously circulate in the network without reaching their intended destination, leading to a significant decline in network performance and potential network crashes.

1. Select port(s) for configuration. The loop prevention status of the latest selected port will be displayed below.
2. Tap the toggle to enable loop prevention; tap again to disable.
3. Tap OK. Once enabled, if a loop is detected, a loop icon will be displayed in the upper-left-corner of the port.

Flow Control

By regulating the transmission rate of data packets, flow control prevents the congestion between the sending and receiving ends.

1. Select port(s) for configuration. The flow control status of the latest selected port will be displayed below.
2. Tap the toggle to enable flow control; tap again to disable.
3. Tap OK.

Port Isolation

Add downlink ports to an isolation group to restrict the communication, thereby enhancing network security and performance.

Tap the toggle to enable port isolation. When enabled, downlink ports cannot communicate with each other. Only the communication between downlink ports and uplink ports is allowed.

Extension Mode

Enhanced support for long-distance transmission requirements.

When enabled, the port speed will switch to 10M and the duplex mode will switch to auto-negotiation. These settings cannot be edited.

1. Select port(s) for configuration. The extension mode of the latest selected port will be displayed below.
2. Tap the toggle to enable extension mode; tap again to disable.
3. Tap OK. This operation may take a long time to process the device response. Please refresh the page and re-select the port to check if the configuration is effective.

Receive Device Alarms

Tap the toggle for Receive Device Alarms to enable it. When enabled, you can view device alarms on the Alarm page in the app.

Additionally, when enabled, you can enable/disable App Push Notification as needed to set whether to push device alarms to your mobile phone.

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Team Management

Mine Community

The team type must be Community.

Here, you can view room information such as the room location, number of residents in the room, and move-in date.

Role Management

Different roles have varying permissions. When a user is assigned to a specific role, they are granted all permissions associated with that role.

You can also switch to User Control by tapping User at the bottom of the screen.

Search

Enter the role name in the top search bar to filter roles.

Add

1. Tap Add Role.
2. Enter a custom role name.
3. (Optional) Select role member(s) (source: User Control). Selected users will be granted all permissions of this role.
4. (Optional) Select resource permission(s) to specify which resources members will have access to.
5. Select function permission(s).
6. Tap OK.

Edit

Tap on a role to modify its name, members, resources, and functions.

Delete

Tap the delete icon for the role and confirm the deletion.

Transfer Super Admin

The default super admin is the user who created the team and holds the highest level of permissions.

1. Tap the transfer icon. After security verification, a verification code will be sent to the email address of the current super admin.
2. After successful verification, select the user to whom you wish to transfer the super admin and confirm in the pop-up window.

User Control

Manage user information (app account required) within teams.

• Normal: The user has successfully joined the team.
• Pending: An invitation to join the team has been sent to the user and is awaiting confirmation.

Search

Enter the user's name in the top search bar to filter users.

Add

1. Tap Add User.
2. Complete the settings, including name, employee ID (optional), department (source: Person Control), phone number, and role (source: Role Management).
3. (Optional) Select Send SMS Invitation.
4. Tap OK. Then, the user's status is Pending. Once the user logs in and accepts the team invitation in the app, their status will change to Normal.

Edit

Tap on a user (excluding yourself) to modify the role information.

Delete

The super admin account cannot be deleted.

Tap on a user (excluding yourself) and then tap Delete.

Resident Review

After room configuration, residents can apply to join the room by scanning a QR code and submitting their information.

Admins can review the submitted applications, view review records, and configure invitation settings.

Review

1. Go to the Pending tab to view new applications.
   • Adjust the validity period for the resident as needed.
   • Tap on the face photo or attachment to enlarge it.
2. Review the application and choose to approve or decline it.
   • Approve: Tap Approve to join the resident to the room.
   • Decline: Tap Decline to reject the application (must provide a reason).

View Review Records

Go to the Completed tab to view the reviewed applications.

Configure Invitation Settings

Tap the settings icon to enter the Invitation Settings screen. You can set whether approval is required for residents invited via QR code and owner-added family members.

Person Control

Manage personnel and departments within teams, even for those without an app account.

A team can include departments and individual persons. Up to 10 levels of departments and up to 1,000 departments are allowed.

You can enter the person/department name in the top search bar to filter.

Department Management

Add

A team allows for up to 10 levels of departments and up to 3,000 departments.

1. Tap Add Sub-Department.
2. Enter the department name and select its parent department.

3. (Optional) Select department admin(s). A department allows up to 5 department admins.
4. Tap OK.

Edit

You can edit the department information within your permissions.

Tap ... for the department, choose Edit Department to modify the department name and department admin, and then tap OK to save.

Delete

Departments that still contain personnel or sub-departments cannot be deleted.

Tap ... for the department, choose Delete Department, and then confirm the deletion.

Personnel Management

Add

A team allows for up to 100,000 persons.

1. Tap Add Person.
2. Complete the basic information and access information.
3. Tap Save. The person is added. To add more, tap Save & Continue.

Edit

Tap on a person's name to modify the information as needed.

Delete

Deleting a person will also remove their access control permissions and attendance information. Please proceed with caution.

Tap on a person's name, tap Delete, and confirm the deletion.

Batch Move Persons

You can move persons to another department within the team.

1. Tap the batch move icon, select person(s) to move, and then tap OK.
2. Review the selected person list, and then tap OK.
3. Choose the destination department and tap OK.

Personnel Review

When a person submits a team join request via scanning the QR code, the administrator needs to review the request. It also supports viewing the review history.

Review

1. Switch to the Pending page and tap a request to view its details. Tap the uploaded photo/attachment to view the large image.
2. Approve: Allow the person to join. Reject: Not allow the person to join (a reason for rejection is required).

View Review History

Switch to the Completed page to view the request details.

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Access Control

Visitor Code

Generate visitor codes and share with approved visitors for entry verification.

Generate Visitor Code

1. Go to Visitor Code > Generate Visitor Code.
2. Fill in the information. Tap Generate Now to create a visitor code.

3. Share the QR code or the link with the visitor. The visitor can scan this code within the allowed access period to gain entry.

View Generation Records

Go to Visitor Code > Generation Records. View the status of visitor codes (valid or expired).

Open Key Open

You can remotely open online and authorized doors.

Tap the door icon for the access control device to open the door. A success message will appear once the door has been opened.

Travel Record

View access records of users, visitors, and strangers.

You can filter records by verification status and date. You can also tap the filter icon for a detailed search, including person, device, etc.

Visit Control

Access Permission

Assign access permissions to persons by permission groups.

Add Permission Group

1. Tap Add Permission Group.
2. Enter a custom permission group name.
3. (Optional) Assign persons and devices to the group.
4. Choose a schedule template (configured in Schedule Template).
5. Tap Save. Once saved, permissions will be automatically synced to both the person and device sides (devices must be online).

Edit/Delete Permission Group

Tap on a permission group name to edit or delete its information.

Search Permission Group

By default, all permission groups under device names are displayed. Tap the filter icon at the top to filter by device.

Permission Search

View permission sync records.

If a sync fails and the conditions for re-sync are met (e.g., the device is online), tap Re-Sync for the failed record to retry. You can also tap the Resync icon to re-sync all failed operations.

Schedule Template

Access control devices control access based on schedule templates.

There is a default template allowing 24/7 access.

Add

Up to 31 templates can be added.

1. Tap Add Schedule Template.
2. Enter the schedule name and description (optional).
3. Configure the weekly schedule.
   1. Tap Add Weekly Schedule.
   2. Select day(s) for the schedule (green indicates selected; white indicates unselected). The selected days will apply the same access time periods.
   3. Tap Add Period. Up to 8 time periods can be configured; overlapping periods are not allowed. For unnecessary periods, you can tap the delete icon to delete it or tap the clear icon to clear all periods.
   4. Tap Save.

4. Configure the holiday schedule. If there is an overlap between the weekly schedule and the holiday schedule, the holiday schedule will take precedence.
   1. Choose a holiday schedule:
      • Import existing holiday and configure access time periods for it: Up to 16 holidays can be imported. Any changes to the imported holidays here will be automatically synced to Holiday Management. Tap Import Holiday and select holiday(s) to import. Configure access time periods for the imported holiday:
        • Configure manually: Tap on a holiday and configure the access time periods. The configuration steps are the same as configuring the weekly schedule above.
        • Copy from existing holiday schedule: Tap ... for an existing holiday schedule, tap Copy, select the target holiday, and then tap OK.
      • Create holiday schedule directly: Configure the holiday information and access time periods manually. The newly added holiday information here will be automatically synced to Holiday Management. Tap Add Holiday. Set the holiday name and choose the start and end dates. (Optional) If Repeat by Year is enabled, the holiday will repeat annually; otherwise, it will only take effect in the current year. Configure access time periods.

5. Tap Save.

Edit/Delete

Tap on a template name to edit or delete its information.

Holiday Management

Set holiday information.

Add

1. Tap Add Holiday.
2. Set the holiday name and choose the start and end dates.
3. (Optional) If Repeat by Year is enabled, the holiday will repeat annually; otherwise, it will only take effect in the current year.
4. Tap Save.

Edit

Tap on a holiday name to edit its information.

Delete

Tap the delete icon, select holiday(s) to be deleted, tap Delete, and then confirm the deletion.

Keep-Open Schedule

During the set time period, doors will keep open; during other times, doors will keep closed, and individuals will need to be verified before they can pass.

Add Schedule

1. Tap Add Schedule.
2. Set the schedule name.
3. Link access control devices to be controlled. Tap Add, select the access control devices you want to add.
4. Configure keep-open periods, including normal keep-open periods and special keep-open periods.
   • Normal keep-open period: Recurs on weekly basis. You must set keep-open periods for all seven days of the week.
   • Special keep-open period: Specify certain day(s) to use a new keep-open schedule, not the normal keep-open schedule.
5. Tap Save. The keep-open schedule will be synced to the devices automatically.

Edit Schedule

Tap the schedule name, and then tap the edit icon to edit the schedule.

Delete Schedule

Tap the schedule name, tap Delete and then confirm.

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Visitor

Visitor Control

You can pre-register visitor information, review visitor details, search visitor records, etc.

Visitor Status Descriptions:

• Pending: The visitor has submitted an application and is awaiting review by the administrator.
• Unauthorized: The visitor has not yet been assigned an access range.
• Registered: The visitor has been granted an access range and can visit within the specified time range.
• Signed Out: The visitor has completed their visit and has left.

Pre-Register Visitor Info

Go to Visitor Control > My Visitor. Choose a way to pre-register visitors.

Invite via QR Code

Tap Invite. Share the QR code with visitors or send them the link to fill in their information.

Register Manually

1. Tap Register and fill in the visitor information.

2. Tap Save. The visitor is added. To add more, tap Save & Continue.

Review Visitor Info

Review the applications submitted by visitors and assign access range for them.

1. Go to Visitor Control > Review.

2. Tap on an application to review its details.
3. To approve the application, choose the access range, and then tap Approve. To reject the application, tap Reject.